Verification of Identity service

Thursday, 9 July 2020

Verification of Identity service

In June 2020 the ACT began transitioning to an Electronic Conveyancing process as prescribed through the Electronic Conveyancing National Law. In preparation, changes are required for ACT property transactions, including the introduction of Verification of Identity (VOI) requirements for all mortgagors named on ACT mortgage documents.

Australia Post offers a Verification of Identity solution acting as an Identity Agent for conveyancing practitioners across Australia.

Members just need to enter some basic registration details at https://www.auspost.com.au/voi. Once that registration is received, the VOI team send out a contract for review. When that contract is returned, you will be issued a bespoke VOI form for your firm, and your access to the VOI portal will be confirmed.

The VOI portal gives you access to an in-person VOI service which allows your clients to verify their identity at more than 1,500 participating Post Offices nationwide. Once an identity check is completed, You'll receive an electronic confirmation and a verification of identity report for each check.

We help make completing an identity check for property transfers fast, easy and secure for your clients.

Why ask your clients to complete their VOI check with Australia Post?

  • Our VOI checks meet the identity standards set by the Australian Registrars National Electronic Conveyancing Council (ARNECC).
  • Our staff can also witness Client Authorisation Forms or Land Registry Instruments if presented in conjunction with VoI documentation.
  • In-person identity verification at over 1,500 participating Post Offices nationally, providing client convenience. Appointments are not required for identity checks.
  • Professional Indemnity and Fidelity insurance coverage for the in-person VOI service (satisfying the VOI ruleset).
  • Our in-person VOI service is competitively priced at $49 (including GST) and is typically paid by your client.
  • Over 99% of reports are delivered to your online Property VOI portal within 15 minutes.
  • We process over 8 million identity transactions per year and we have over 30 years of experience in identity management.

Register for free at https://www.auspost.com.au/voi.

The Australia Post VOI team can be contacted on LandTitleVOI@auspost.com.au if you have any questions.

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