Monday, 1 May 2023
Position vacant: Database Administrator and IT Support Officer
POSITION TYPE: Part-time
LOCATION: Canberra CBD
REPORTING TO: Finance & Business Services Manager
About the ACT Law Society
The ACT Law Society is the peak body for legal practitioners in the ACT. The Society represents, advances, and defends the interests of an independent legal profession in the ACT. We also protect the public interest in the ACT system of justice through efficient regulation of the profession. We are a small, dedicated and supportive team of staff working with our more than 3,000 members across all parts of the legal profession in the ACT.
Why join us?
- Work with a respected ACT peak industry body
- 35-hour full time work week
- Opportunities for further training
- Employee Assistance Program
- Annual flu vaccination
- Additional paid leave days between Christmas and New Year
About the role
The Database Administrator & IT Support person plays a key role in managing the Society’s database, working with members and Society staff. The role provides troubleshooting assistance and is responsible for ensuring database records are correct and liaises with key internal and external stakeholders.
Initially expected to be a part-time role of approximately 21 hours per week, there is some flexibility as to the days and times a person would work, within the usual business hours of the office. The position may convert to full-time in the future.
Main duties/responsibilities of position
- Engage with Society members to provide technical advice and assistance and make recommendations based on requirements
- Address customer support requests with accurate and timely advice and follow up to ensure timely and satisfactory resolution
- Trouble-shoot database incidents, identify causes, resolve and document issues and discuss preventative measures
- Maintain and update individual member records and workplace records, including entering of historical data to enable storage of electronic records
- Provide administrative support to the Finance & Business Services Manager
- Maintain database workflows, including preparation of the annual renewal processes
- Assist the FBSM with IT projects and liaise with the Society’s IT support teams
- Prepare guidance materials and other information resources
- Perform other duties as directed and necessary in a small team and for the proper performance of the role
Skills, experience & personal qualities
- Experience and/or qualification in ICT/Database systems
- Good analytical/trouble-shooting skills with the ability to address user requirements
- Excellent communication skills
- High level of initiative and problem-solving skills
- Ability to establish and maintain relationships with members and the Society’s IT support teams
- Strong attention to detail
- Able to maintain confidentiality
- Ability to work independently and with minimal supervision
Performance goals
- Demonstrate initiative by constantly maintaining member records and merging duplicate records and updating historical membership data
- Respond to enquiries in a timely manner to ensure a strong relationship is maintained with members
- Engage with all relevant stakeholders professionally at all times
- Contribute to a workplace culture that is consistent with the Society’s vision and objects
- Work in a manner consistent with the Society’s policies and procedures
How to apply
Please submit your cover letter addressed to the Finance & Business Services Manager, together with a current CV by email to lea.mclean@actlawsociety.asn.au with “Database Administrator” in the subject line. Your cover letter should address the requirements set out in the Position Description and how your skills and experience are relevant to the role.
Enquiries about the position can be made to lea.mclean@actlawsociety.asn.au or by contacting the Society at (02) 6274 0300.
Please note that only shortlisted candidates will be contacted. A police check is required for this role.
Applications close 5pm Friday 19 May 2023.
