Costs and billing: Avoiding complaints and litigation

The 2021 CPD Intensive Series

On 10 and 11 February 2021 the ACT Law Society hosted a hybrid version of our annual CPD Intensive Series. To accommodate guests and speakers within Covid-19 restrictions, we included both face to face and hybrid tickets to this very popular two-day conference. This 'watch when you want' webinar is an individual session from the 2021 Intensive. 

Panel session — Costs and billing: Avoiding complaints and litigation

Give yourself, and your law practice, the best chance of avoiding complaints about costs, and reduce your vulnerability to adverse costs assessments. You can achieve this level of protection and certainty by understanding and preparing your costs documents correctly, embedding the proper protocols for charging clients, and effectively communicating with clients about your fees.

In this session, our expert panel will share costs dos and don’ts, and legal billing war stories from the Supreme Court.

  • When: This is an on-demand webinar. You will be sent log in details when you register 
  • Members will earn 1.5 CPD units in Core Area 2
  • Cost (incl GST): $88 members, $115 non-members, $25 students/CLCs 
  • You will need to record CPD in your tracker once viewed. 

Event registration terms and conditions

Fees are payable upon registration. 30 days payment invoices are available to members at the discretion of the Law Society. A 1.3% surcharge may be incurred on online payments. The Society reserves the right to cancel or alter events at its discretion, and in such circumstances, attendees will be notified via email. 

Definitions — 'Registration' means any booking given to the Society in writing, on our website, or by phone. 'Member' means any member of the ACT Law Society, including associate members and honorary members. 'Young Lawyer' means any member who has held a practising certificate for five years or less. 'CLC' means any member working for a recognised community legal centre, or holding a volunteer practising certificate. 'Student' means a full time student studying law at a recognised Australian tertiary institution.

All cancellations must be made in writing, and all cancellations will incur a fee, however, no charge will be incurred for substituting another person. Outside of the cancellation periods given below, a $10 administration fee will be incurred for any cancellation made. If a registered attendee fails to attend without notifying the Society in writing, no credit or refund will be offered and 100% of the total cost will be retained by the Society. 

CPD Events — In the case of CPD events held at an venue other than the Law Society, no refund can be made after the RSVP date of the event. In the case of CPD events held at the Law Society, for cancellations made within two working days of the event, 50% of the total cost will be retained by the Society as a cancellation fee and the balance may be used as a credit towards other CPD events or be refunded. If you choose to keep a credit it will remain valid for 12 months from the event date, after which time it will expire. 

Webinars — In the case of live or on-demand webinars, as connection details are sent when registration is completed, no refund or cancellation is available. 

Social events — In the case of social events, no refund can be made after the RSVP date of the event.

The Law Society is enforcing covid-safe measures as set out by ACT Health at all our face-to-face events. 

If you are sick, have recently visited a COVID hot-spot, or are in close contact with someone in either situation, please stay at home.




Member rate $88.00(GST incl.) Register
Non-Member rate $115.00(GST incl.) Register
Student/CLC rate $25.00(GST incl.) Register



Facilitator: Rob Reis

Rob has been the Professional Standards Manager at the Law Society since 2006, investigating allegations of misconduct by practitioners. Previously Rob was in private practice from 1985. In addition to his statutory role, Rob is the ACT representative on the Professional Ethics Committee of the Law Council of Australia, and presents risk management and trust account seminars for newly admitted practitioners, paralegals and other administrative and support staff. He also runs tri-annual mandatory Practice Management Courses for senior and experienced practitioners and is a sessional lecturer and tutor at the University of Canberra and formerly a tutor in Ethics at the Graduate Diploma in Legal Practice at the Australian National University.

Deb Rolfe AM

Deb is a Partner at Maliganis Edwards Johnson, specialising in personal injury litigation. She is a member of the Women Lawyers Association (ACT) and of the Australian Institute of Company Directors (MAICD) and is actively involved in a number of not-for-profit local organisations, including Chair of the Board of the Canberra Hospital Foundation, Ambassador of the Early Morning Centre in Braddon, member of the ACT Society for the Physically Handicapped Committee, the MBF Council of members, the ACT Heart Foundation and the Go Red for Women Steering Committee. Her tireless work in this area was recognised in the June 2017 Queen’s Birthday Honours Awards when she and her husband were appointed Members of the Order of Australia (AM).

Alisa Taylor

Alisa Taylor is a Partner at Meyer Vandenberg Lawyers with over 15 years’ experience as a litigator. Alisa’s passion is resolving property and construction disputes, using both her extensive networks in our local property industry and her exceptional technical expertise.

Grant Kennealy

Grant Kennealy has been the Senior Deputy Registrar of the ACT Supreme Court since September 2011, and regularly undertakes costs assessments as part of his role with the Court. He commenced his career at Abbott Tout Russell Kennedy in 1994, undertaking litigation and debt recovery work. In 1997 he moved to Porters Lawyers as a personal injuries lawyer, predominantly undertaking motor vehicle accident claims and workplace injuries.

Sponsors & Supporters

The Law Society is proud to recognise legalsuper as the sponsor of the Law Society CPD Program.

legalsuper is the industry super fund for Australia’s legal community. With personal service for every member, we can help you to maximise your super, consolidate accounts, adjust insurance or investments, plan for retirement and more. Contact Long Nguyen on 0477 401 151 or to book your free appointment today — meetings can be conducted by phone or on Zoom.