2024 Intensive: Mastering Communication - Strategies for Complaint Mitigation

The 2024 Intensive Conference: Mastering Communication - Strategies for Complaint Mitigation

Join a panel led by Rob Reis, Professional Standards Manager at the ACT Law Society for an insightful session on effective communication skills. Explore practical strategies to enhance communication and minimise the risk of complaints. Through real case studies, uncover the importance of clear communication in avoiding common pitfalls. This session offers a valuable opportunity to refine your communication toolkit and foster professional growth.

Rob Reis

Rob Reis is the Professional Standards Manager at the ACT Law Society. Rob has responsibility for Chapter 4 investigations into allegations of misconduct by practitioners including conflicts of interest, breach of confidentiality and trust account misappropriation and defalcation. Rob has been in this role since the commencement of the Legal Profession Act in 2006, and prior to that was in private practice from 1985. In addition to his statutory role Rob also presents risk management and trust account seminars. He is also a sessional lecturer at the University of Canberra and a tutor in Ethics for the Graduate Diploma in Legal Practice at the Australian National University.

Sally McGuinness

Sally McGuinness, co-founder of Robinson + McGuinness Family Law, is an Accredited Specialist in Family Law. Recognised for six consecutive years as a leader in the ACT family law market in the Doyle’s Guide, she excels in complex property matters, including financial agreements and third party disputes. She also has expertise in parenting matters, child support, and international cases, using her negotiation skills in both litigation and in alternative dispute processes including collaborative law. She fosters warm, professional relationships, empowering clients to make informed decisions. Sally has been active in professional associations within the ACT for 15 years and has been a member of the Professional Conduct Committee of the ACT Law Society since 2018. Sally is committed to delivering exceptional service and mentoring and supporting early career lawyers.

Stuart Bryson

Stuart is an Associate at Moray & Agnew Lawyers and recently concluded a two-year term as chair of the New Lawyers Committee. Stuart is a tutor of Lawyers, Justice and Ethics at the Australian National University and practices in civil litigation including professional negligence claims, insurance, credit and consumer law, and pro bono. Stuart provides pro bono assistance to the ACAT as a duty lawyer with CARE Consumer Law and assists Canberra Community Law in disability discrimination matters. Stuart is an adventurous sailor having completed two Sydney to Hobart races and is a board member for the Young Endeavour Youth Scheme.

Leah Hovenden

Leah Hovenden is a Business Development Professional with nearly two decades of experience in the professional services industry, with a particular focus on the legal sector spanning over 15 years. Throughout her career, Leah has remained steadfast in her commitment to delivering exceptional client service and fostering enduring client relationships. In her current role as the Head of Government Business Development at Maddocks, Leah brings a wealth of expertise in account strategy and planning, as well as proficiency in account management, client engagement, and relationship development. Her skill set extends to pipeline and pursuit management, industry engagement, thought leadership and brand positioning. Before joining Maddocks, Leah held several positions within prominent law firms in Canberra.


  • This is an on-demand webinar you can watch at anytime - a link and password will be sent to you when you register. 
  • Members will earn 1 CPD point in core area 3
  • This event was recorded at The 2024 Intensive Conference, held on Wednesday 13 March and Thursday 14 March
  • This recording will expire on 31 December 2024
  • Cost: $70 members, $100 non-members


Member Registration $70.00(GST incl.) Register
Non-member registration $100.00(GST incl.) Register




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